Cancellations/amendmends can only be accepted on personalised products if work on your order has not commenced. Because of the fast turnaround, customers are advised that production for some personalised products can begin immediately

Customers wishing to cancel/amend any order should contact us by phone immediately

 For Non-Faulty Goods Returned

 The purchase cost minus original postage cost will be refunded.Any costs incurred to return the item back to Wedding Party Celebrations are at the purchaser's expense.We recommend  that if you are return item/s that registered mail is used as we can not be held responsible for item/s lost in transit

 Incorrect /Damaged/ Faulty Item

Every effort is made to ensure that the goods reach you in satisfactory condition, Occasionally In spite of all our efforts item can be delivered that are incorrect/damaged or faulty. If the item you received is not what you ordered, faulty or damaged in transit please contact customer services as soon as possible quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.We will then advise on how to proceed with the return

 It is advisable that you let us know in advance of returning any item/s so that we have all details required to enable us to process your return quicker

 Products returned because they were incorrect, faulty or damaged in transit will be refunded in full (excluding any discounts applied at time of sale) including a refund of the delivery charges for sending the item to you and any cost incurred by you in returning the item to us

Please note that the initial postage and packaging charge is only refundable for faulty goods, incorrect orders, items damaged in transit or orders cancelled prior to dispatch

Exceptions

We regret that we cannot accept returns on the following non-faulty products:

• The products(s) has/have been personalised, made to order or customised in any way
• The packaging or any of the individual product components, has been unsealed or damaged
• The product(s) is/are perishable
• The non-faulty product does not arrive at Wedding Party Celebrations in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs
• The product(s) are toiletries 

Your statutory rights are not affected.

All refunds will be made to the account through which the purchase was made within 14 days of receipt of the returned item (s}. (Excluding Saturdays, Sundays & Bank Holidays)

All Returns to Be Sent To

Wedding Party Celebrations

58,Bennetts Road South

Keresley

Coventry

West Midlands

CV6 2FP

United Kingdom